Policy template — not yet completed. The store owner must replace the bracketed sections and review this page before accepting orders.
Last updated: [Add date]
Returns and eligibility
[Set the applicable return period, conditions, exclusions and process, preserving mandatory consumer rights.]
How to request a return
[Add the returns contact, return address, authorisation process and responsibility for return shipping costs.]
Damaged or incorrect items
[Explain how customers should report an issue and what information is needed.]
Refund processing
[Describe how approved refunds are issued, their timing and any lawful deductions or delivery-cost rules.]