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This Is Service Design Doing. An English-language digital edition by Marc Stickdorn; Markus Edgar Hormess; Adam Lawrence; Jakob Schneider, available in PDF, EPUB.
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service…
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| Author | Marc Stickdorn; Markus Edgar Hormess; Adam Lawrence; Jakob Schneider |
|---|---|
| Publisher | O'Reilly Media |
| Language | English |
| ISBN | 9781491927182, 9781491927151, 9781491927137 |
| Format | PDF, EPUB |
| Publication date | January 02, 2018 |
| Edition | 1 |
| DRM | DRM-free edition available |
| Download format | EPUB (.epub) |
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